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COVID-19 Updated Policies

Dear PFC Patients,

Pacific Fertility Center is actively monitoring all developments related to COVID-19. As always, our top priority is the health and safety of our patients and staff. We are utilizing all guidance available from ASRM, the CDC, Local and State Departments of Health, and our PFC physicians to institute safety precautions.

We are open and continue to provide treatment safely during the regional Stay at Home Order effective Sunday, December 6, 2020 in San Francisco County.

Pacific Fertility Center is currently performing all treatment cycles (listed below)

• In Vitro Fertilization (IVF)
• Intrauterine Insemination (IUI)
• Frozen Embryo Transfer (FET)
• Egg Thaw for Embryo Creation
• Donor Gamete Cycles (Donor Egg, Donor Sperm)

To protect the safety of our patients and staff, we are observing many social distancing measures onsite. You may read more about our patient safety guidelines here. As such, we are implementing a gradual re-start of treatment cycles to regulate the number of individuals onsite each day.

Many patients who experienced a cycle disruption due to COVID-19 have already spoken with our Clinical Coordinator team to discuss cycle start timing. If you have not yet spoken to your Coordinator, and if you wish to initiate one of the above cycle types within the next two (2) months, please contact us at [415] 834-3000. Our team will review your protocol, medications, and pre-cycle checklist. You will also speak with a clinical team member to assess your current health and identify any final updates required for your pre-cycle checklist.

Moving forward, we request that all patients call the office on Day 1 of their menses. Please contact your Care Team directly or call our office at the number: [415] 834-3000.

We understand that delays are heartbreaking for our patients, and we look forward to continuing your journey toward parenthood in the safest environment possible.

Onsite Safety Protocol Updates

We have made extensive changes to our safety protocols to ensure that our patients and staff remain safe while receiving treatment at PFC.

The most noticeable changes to our facility are:

Face Masks

We require that all of our patients please wear face protection at all times while visiting our clinic. We also recommend wearing face protection on your travel to and from the clinic (cloth masks are acceptable). If you are given a mask at PFC, please use this mask for all future visits.

Screening upon Entry

To protect our patients, our staff, and our current (and future!) families, every individual entering the clinic will be required to pass a temperature screening, and will be screened for COVID-19 related symptoms and risk factors. We regret the necessity of this intrusion upon your time.

Guest Policy

In observance of social distancing and to minimize the number of individuals onsite, only the scheduled patient will be admitted to the facility. All patients entering the clinic must do so without any visitors present. Children are not permitted onsite. We apologize for any inconvenience, however we are committed to protecting the safety of our patients and staff by limiting the number of individuals in our space.

Cycle Disruption Policy

If an individual demonstrates symptoms of illness during a treatment cycle, or if the individual is mid-cycle and tests positive for COVID-19, the cycle will be cancelled or suspended.

If this cancellation or suspension occurs prior to retrieval, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties (products or services provided by third parties include but not limited to medications, phlebotomy, anesthesia, genetic testing, tissue storage fees, etc).

New Patient Consults

We will continue to conduct New Patient Appointments using telephone or video conferencing, with the option of an expedited in-office ultrasound. We will resume in regular office visits when we are able to, in accordance with local and state guidelines. To schedule your New Patient appointment you may call us at [415] 834-3095 or fill this form.

Preparing for treatment during the best of times can take 4-6 weeks, and we are committed to helping our patients through this prep-period so as to not delay treatment any longer than necessary.

We look forward to continuing your journey toward parenthood as soon as safely possible.

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